Email  >> Frequently Asked Questions  

How do I request a Keller Williams email account?

What is the cost for a Keller Williams email account?

What is my POP3 server?

What is my SMTP server?

How do I find out if my KW Email address is Accepted or Rejected?

How to set your Email to “keep mails on server".

How can I set up my cell phone to get my KW Email?

 

How do I request a Keller Williams email account?

  1. Go to http://intranet.kw.com.
  2. Log on to the Intranet, and click on the http://intranet.kw.com tab.
  3. In the navigation menu on the left-hand side of the screen
  4. Click My Email.
  5. Click My Address.
  6. Username Request – Enter the username (This name should be easily associated with your name so that clients can better recall your email address. For agent Jane Doe, janedoe@kw.com would be a good choice.) Your username Must be a Minimum of 4 character and up to 16 characters long. Usernames may only consist of letters, numbers, hyphens, periods and underscores. No spaces, commas, quotation marks, or other characters.
  7. Once you have entered your username, click the Request button.
  8. To verify that your account has been created, repeat steps 1-4. The Username request box will no longer be there. It will be replaced with a confirmation or denial message.

IMPORTANT: Your username request may be denied for a variety of reasons. Because of this, we highly recommend waiting for final approval BEFORE ordering ANY printed materials, including business cards.

If your username is denied, you will be prompted to enter a new username request.

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What is the cost for a Keller Williams email account?

There is no cost to request a Keller Williams email account.

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What is my POP3 server?

Your POP3 server is the mail sever that routes incoming email for your Keller Williams email account. The name of that server in our system is "mail.kw.com".

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What is my SMTP server?

Your SMTP (Simple Mail Transfer Protocol) server is the mail server that routes your outgoing email. The name of your SMTP server is determined by your ISP (Internet Service Provider).

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How do I find out if my KW Email address is Accepted or Rejected?

To find out if your email address was accepted, simply log onto the KW intranet with your username and password->go to my information->my email->my address->and the system will tell you that your email address was accepted or denied.

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How to set your Email to “keep mails on server".

Open Outlook or Outlook Express go to Tools->go to Accounts->go to mail tab->go to the kw mail account and highlight it->click on properties of that account->go to the Advanced tab->insure that the "leave messages on server" is set.

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How can I set up my cell phone to get my KW email?

This will depend on the software on your cell phone.  Pocket Outlook 2002 can access any pop3 server, and Palm probably provides something similar. This will very likely require an addition charge for internet access to your cellphone. 

Your best bet may be a PDA/phone. If that's a bit too much, you can check with your provider to ensure whatever mail software on the phone you purchase supports pop3 access.

You still will need to use your provider's smtp service if you want

to send mail.

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